Protecting our clients is core to our values. From growing smartly so we are never over leveraged to safeguarding your personal and account information, your safety and financial security are our top priorities.
It’s why we created this security center— a vetted place to learn about security, find answers to common questions about keeping your accounts and information safe, and find information about financial scams you may run into. With so much misinformation or dead ends on the internet, rest assured you have trusted, expert advice and information at hand.
How we verify
When we connect face to face or over the phone, we follow protocol — never asking for sensitive information like passwords. We’ll check IDs and confirm identities before letting anyone access an account at a branch office.
Technology and security
We also hold ourselves to a higher quality of online security than most other banks. We want you to be safe and secure when using our online services. Many advanced technologies and industry-leading processes are in place to protect you.
Sometimes, those protections are visible — like account alerts. Sometimes, they are built into our systems and software, working behind the scenes to offer essential protections.
What you can see
- Multifactor authentication uses secure one-time access codes.
- Trusted device ID allows login from known devices without additional access codes.
- Transaction limits prevent fraudsters from stealing your money.
- Account alerts let you know about activity in your account.
What we’re doing behind the scenes
- Advanced online banking firewall protects against online website attacks.
- Intelligent fraud detection alerts our staff to unusual transaction requests such as money movement to a new recipient.
- Geo-blocking prevents access to online banking from foreign countries.
- Credential stuffing protection prevents automated account login attempts using compromised passwords.
Let’s talk alerts.
Online banking alerts help protect your account and private information by letting you know when important changes, attempted logins, and some transactions are made to your online account. Alerts might include a password change, profile information update, failed login attempt, or login from a new location/browser.
Some alerts are built into your online banking system, and some require you to opt in. Configure your online account profile to take advantage of available alerts.
Built-in alerts
- Password changed
- Secure access code
- Contact information changed
- Login ID changed
- Forgot password
- Security alert preferences changed
- Profile updated
- New user created
Optional alerts
- External transfer authorized
- Add an external account
- Browser registered
- Invalid password
- Unsuccessful forgot password attempt
- Valid password submitted
- Forgot password process successfully completed
- Invalid secure access code submitted
- Valid secure access code submitted
- Login ID locked
- Login ID disabled
For more tips on securing your personal information and online accounts, check out our posts on how to secure your account and creating stronger passwords.